Duration of single/one off coaching sessions
Each session is 60 minutes – but allow last for up to 90 minutes.
At the time of booking, you will have booked or been assigned an allocated timeslot
for your coaching session. If, for whatever reason, you arrive late, that time will be
deducted from your session and the session will still finish at the pre-arranged time for
the price previously agreed. This ensures that subsequent client sessions are not
affected by the delay.

Cancellation of sessions
If you need to cancel a session, please contact me via email, text, phone or change
your booking online. At least 48 hours’ notice is required but please give more notice if
you can. When sessions are cancelled with less than 48 hours’ notice, you will be
charged for the missed session at the usual rate unless there are special extenuating
circumstances. I will accommodate and be flexible where I can.
If two or more sessions are cancelled consecutively, you agree to review with me
whether these sessions are working for you. Together we will create a new plan for
your progression.

Support outside of sessions
From time to time, you may feel that you would like additional support outside of our
sessions. Please discuss options for out-of-session support with me. If you purchase a
coaching package, intensive support in included.

Coaching/hypnotherapy programmes either online or in person
We work together for the number of sessions/rolling sessions (as discussed) to go on a deep dive what is happening within you, understand your values, beliefs and goals so we can start creating the life you desire Your package may include unlimited support via WhatsApp (preferred), email,
messenger for the duration of the programme or Facebook. Messages will be
answered within a 48-hour time scale with the exception of holidays/weekends. This
support is invaluable during the growth process and subject to fair usage. Designed to
give you additional support during the growth process.

What’s included?
Unlimited support via WhatsApp (preferred), email Messenger/Facebook for the
duration of the programme Messages will be answered within a 48-hour time scale
with the exception of holidays/weekends. This support is invaluable during the growth
process and subject to fair usage. Designed to give you additional support during the
growth process.

Rescheduling of coaching/hypnotherapy sessions
Whilst we understand that from time to time it may be necessary to reschedule your
appointment, it can be difficult to find a replacement slot which is soon enough to the
original session to ensure continuity.

Payment details
Payment to be made via PayPal or by bank transfer. If for any reason you are not able
to complete any of these two payments, please contact me to discuss alternative
methods.

Confidentiality and how we use your data
All sessions are confidential, and this confidentiality will be maintained and applied to any and all records, in accordance with the Data Protection Act 2018. The only exceptions to this are where life or safety is seriously threatened, in which case, I may need to inform your doctor without your consent or where I am required by law to divulge information.

Both of us will share confidential information about ourselves and our lives, so confidentiality must be mutually respected. We will use the information you provide in order to deliver the services you have requested. More details about the data we hold and your rights are contained in our Privacy Policy and Terms & conditions which can found on my website at the bottom of each page @zoepatey.com

Your wellbeing
Please be aware that coaching and mentoring is not a substitute for medical intervention or treatment. Always seek medical help from a qualified medical
practitioner where applicable.

COACHING & HYPNOTHERAPY TERMS AND CONDITIONS:
Coaching/Hypnotherapy sessions do not offer medical advice or prescribe the use of any technique as a form of diagnosis or treatment for any health disorder whatsoever without the advice of a doctor or medical professional. The content of the coaching sessions is intended to offer information in your search for well-being. The coach is in no way liable for any misuse of the material within sessions and the client is completely responsible for their own experience and well-being at the sessions. It is assumed that the client has read, fully understood and agreed to these terms and conditions and is aware that participation means they take full responsibility for their own experience and well-being.

Booking and payment
Payment is required at the time of booking, though its possible to pay a deposit for some longer programmes, with the remainder due before the course begins. For some programmes, you can pay in instalments. If you want to discuss payment terms, please
contact us via the website.

Will I be able to get a refund if I change my mind?
We’ll be happy to refund you 50% of your course fees, provided the request for your refund is submitted at least six weeks before your course or retreat starts. Deposits are non-refundable. This does not affect your statutory right to a 14-day cooling-off period under the Consumer Contracts Regulations. If you have made a booking or purchase and already received the goods (ie the links for a digital download, access to part of the website that is behind a paywall, links to access online courses, Zoom calls or recordings) you waive your
right to cancellation during the cooling-off period.

How do I request a refund?
To submit a cancellation and request a refund you can do so from your booking confirmation email. Click the button to cancel and, if you meet the criteria for a partial refund, we will issue the refund within seven working days. The refund will be issued via the payment method you used at the time of booking.

What if my course is cancelled?
Very few courses are cancelled. If we have to cancel a course due to unforeseen circumstances, you will be transferred to the next available course. We regret that we cannot accept liability for an inability to provide courses where these are affected by circumstances beyond our reasonable control, for example, industrial action, public transport disruptions or severe weather.

Confidentiality and use of your data
While on a course or retreat with us, we promise to keep any information you share
confidential and we expect you to do the same for us and your fellow students. Please also
make yourself aware of our Privacy Policy.

These T&Cs will be emailed to you once your sessions commence, and will be stored on file in accordance to GDPR